HP Service Manager is a comprehensive and fully integrated IT Service Desk suite that helps you decrease the time it takes to resolve service problems. ITIL-based best practices and a highly scalable service-oriented architecture let you deploy consistent, integrated processes throughout your IT organization. HP Service Manager enables you to automate and integrate key IT processes such as incident, problem, change and release management. Service level management and catalog-based service request capabilities add further value. All processes are tied and enhanced by configuration management. The windows client is bases on the exclipse platform.
The previous version v6.x did install but there are problems with multi-line textboxes which dont show data at all. And also the column headers of lists don't show at all.
V The easiest way is to rename the library to hotfix.jar and put it into lib directory of the client (usually C: Program Files Hewlett-Packard OpenView service desk 4.5 client lib). You can put it into lib directory of the server as well but it is only used there if you use WEB-API for working with attachments.